I had a recent sale of my leaf shaped hoop earrings in argentium sterling silver to someone in Australia. I sent her a conversation to see if they were for a gift or if she needed special packaging etc.
She replied: "Thank you for your note-great service! These earrings are so pretty. I had a similar pair that I bought in Australia, by a Melbourne designer, that had a little silver bird cutout dangling from them but I lost one one night. I can't afford to replace the pair entirely so I'm finding bits and pieces so that I can make a similar pair. I've salvaged the bird and bought a swallow bird cutout charm on etsy to complement it. But I haven't been able to find the right shape hoops until now. I think yours will be perfect."
She had found some silver bird charms from a different Etsy seller so just needed the leaf shaped hoop style earrings to recreate her earrings.
I had made some wee versions of the regular round hoop earrings and included a pair because I like to get new designs tested by folks. I had email from her with attached photos with this note: "I'm mailing you to this address because I forgot to attach an appreciation pic to my feedback on etsy and I don't think that the convo system has a provision for sending attachments. I just wanted to say thanks again for your great service. I love the earrings and wore them all day yesterday. But the charms I was going to put on them actually look better on the smaller pair! I was so chuffed that you sent me an extra pair anyway but even more so now that my little birdies look good on them."
I also love her feedback: "I wish there was another button next to the green + sign that had two plusses on it! This seller was a great communicator and extraordinarily thoughtful. And I wore my earrings as soon as they came out of the mail box. Thank you!"
This made me so happy and I posted the photos on the Facebook page as well. I love hearing about and seeing photos of people enjoying their jewelry!
6 comments:
Isn't it all worth it when you get great feedback like you did. I am so glad that you were not only appreciated, but that your satisfied customer was thoughtful enough to take the time to thank you!
What wonderful feedback and I would have to agree they are lovely!
I don't think any one of us will ever get over having great customer service returned with such admiration. Wonderful work and initiative on your part.
Congratulations!
Thanks y'all! Plus we learned some cool Australian lingo i.e. chuffed.
That is very cool, and how nice of her to send you a photo too.
Lovely post! It does feel great to know that something you have made and/ or done has made another person happy and enhanced their life! Wonderful!
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